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--- tips:bill_decline [2026/02/04 04:37]
216.73.216.182 old revision restored (2025/12/20 08:18)
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-====== Attempt to bill a customer results in a Soft Decline ======
-Sometimes when [[howto:bill|attempting to Force Bill a customer]], the charge will result in a Soft Decline. This means that the bank is blocking the charge.
-{{:tips:soft_decline2.png|}}
-**What you can do:**
-  - Ask the customer if they have another card you can try to bill.
-  - Let the customer know you will try again in a few hours and will [[general:managing_call_backs|get back to them]].
-  - The customer will need to contact their bank to allow the charge to go through.

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