Differences

This shows you the differences between two versions of the page.

--- tips:bill_decline [2026/02/04 07:29]
216.73.216.182 old revision restored (2026/02/04 04:37)
+++ — (current)
@@ Line 1: / Line 1: @@
-====== Attempt to bill a customer results in a Soft Decline ======
-Sometimes when [[howto:bill|attempting to Force Bill a customer]], the charge will result in a Soft Decline. This means that the bank is blocking the charge.
-{{:tips:soft_decline2.png|}}
-**What you can do:**
-  - Ask the customer if they have another card you can try to bill.
-  - Let the customer know you will try again in a few hours and will [[general:managing_call_backs|get back to them]].
-  - The customer will need to contact their bank to allow the charge to go through.

Dial Customer Solutions Internal CS Wiki