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--- tips:cannot_locate [2025/05/20 13:37]
20.171.207.252 old revision restored (2024/09/13 19:10)
+++ tips:cannot_locate [2025/07/04 19:48] (current)
216.73.217.3 old revision restored (2025/05/22 17:34)
@@ Line 5: / Line 5: @@
 {{:tips:additional_filters.png|}}
-If you are still unable to locate the customer, they have probably called the wrong company by mistake. You can recommend the following:
+If you are still unable to locate the customer, they may have called the wrong company by mistake. You can recommend the following:
   * Check your credit card statement for a company name or phone number.
@@ Line 11: / Line 11: @@
   * Ask your bank if they can help you identify who charged your card.
+If the customer says they got our phone number from their bank statement, please have them email a screenshot or photo to //[email protected]//.

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