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--- tips:double_rma [2024/09/12 18:25]
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-====== Customer wants to return an item but an RMA has already been issued ======
-The CRM only lets you [[howto:rma|issue an RMA]] once per order. If a customer has multiple items in their order, they may request to RMA them at separate times.
-If you need to issue an RMA but it already exists, simply provide the customer with their **Order ID** as the RMA number.
-This will indicate to our returns team that the refund needs to be processed manually.
-**Talk Track:** //Please clearly mark your RMA number on both the inside and outside of the package. We also recommend obtaining a tracking number for the shipment. Send to...//

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