Differences

This shows you the differences between two versions of the page.

--- tips:double_rma [2025/09/16 18:45]
216.73.216.115 old revision restored (2025/07/04 23:26)
+++ tips:double_rma [2025/09/16 18:51] (current)
216.73.216.115 old revision restored (2025/07/04 22:46)
@@ Line 1: / Line 1: @@
 ====== Customer wants to return an item but an RMA has already been issued ======
-The CRM only lets you [[howto:rma|issue an RMA]] once per order. If a customer
+The CRM only lets you [[howto:rma|issue an RMA]] once per order. If a customer has multiple items in their order, they may request to RMA them at separate times.
+If you need to issue an RMA but it already exists, simply provide the customer with their **Order ID** as the RMA number.
+This will indicate to our returns team that the refund needs to be processed manually.
+**Talk Track:** //Please clearly mark your RMA number on both the inside and outside of the package. We also recommend obtaining a tracking number for the shipment. Send to...//
+**NOTE:** Note must include __//"Provided Order#: xxxxxxx - will serve as RMA" //__

Dial Customer Solutions Internal CS Wiki