Differences

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--- tips:failed_refund [2025/11/05 04:53]
216.73.216.151 old revision restored (2025/07/05 02:19)
+++ tips:failed_refund [2025/11/05 04:55] (current)
216.73.216.151 old revision restored (2025/07/05 02:17)
@@ Line 9: / Line 9: @@
 If the card is active, you should let the customer know that you will [[general:managing_call_backs|call them back]] and then attempt the refund again in a few hours or the following day.
-If the refund continues to fail for more than 10 days, contact management.
+If the refund continues to fail, ask them to contact their bank to approve the refund transaction.
+If the bank has approved and it continues to fail, contact management.

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