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--- tips:failed_refund [2024/09/10 13:30]
47.128.110.211 old revision restored (2020/04/30 17:53)
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-====== Error message appears when issuing a refund ======
-Sometimes a refund attempt will result in an error message similar to this:
-{{:tips:declinedcharge.png|}}
-First, verify whether the card has been cancelled or the transaction linked to an [[tips:mids|inactive merchant]]. If it has been cancelled they may need to contact their bank to approve the refund.
-If the card is active, you should let the customer know that you will [[general:managing_call_backs|call them back]] and then attempt the refund again in a few hours or the following day.
-If the refund continues to fail, ask them to contact their bank to approve the refund transaction.
-If the bank has approved and it continues to fail, contact management.

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