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tips:failed_refund [2024/09/17 15:20]
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-====== Error message appears when issuing a refund ====== 
  
-Sometimes a refund attempt will result in an error message similar to this: 
- 
-{{:tips:declinedcharge.png|}} 
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-First, verify whether the card has been cancelled or the transaction linked to an [[tips:mids|inactive merchant]]. If it has been cancelled they may need to contact their bank to approve the refund.  
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-If the card is active, you should let the customer know that you will [[general:managing_call_backs|call them back]] and then attempt the refund again in a few hours or the following day.  
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-If the refund continues to fail, contact management. 
tips/failed_refund.1726586435.txt.gz ยท Last modified: 2024/09/17 15:20 by 47.128.55.78