Differences

This shows you the differences between two versions of the page.

--- tips:failed_refund [2025/06/24 08:37]
47.128.20.73 removed
+++ — (current)
@@ Line 1: / Line 1: @@
-====== Error message appears when issuing a refund ======
-Sometimes a refund attempt will result in an error message similar to this:
-{{:tips:declinedcharge.png|}}
-First, verify whether the card has been cancelled or the transaction linked to an [[tips:mids|inactive merchant]]. If it has been cancelled they may need to contact their bank to approve the refund.
-If the card is active, you should let the customer know that you will [[general:managing_call_backs|call them back]] and then attempt the refund again in a few hours or the following day.
-If the refund continues to fail, ask them to contact their bank to approve the refund transaction.
-If the bank has approved and it continues to fail, contact management.

Dial Customer Solutions Internal CS Wiki