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--- tips:failed_refund [2025/11/05 04:28]
216.73.216.151 old revision restored (2025/07/05 02:22)
+++ tips:failed_refund [2025/11/05 10:04] (current)
216.73.216.151 old revision restored (2025/11/05 04:53)
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 ====== Error message appears when issuing a refund ======
+Sometimes a refund attempt will result in an error message similar to this:
+{{:tips:declinedcharge.png|}}
+First, verify whether the card has been cancelled or the transaction linked to an [[tips:mids|inactive merchant]]. If it has been cancelled they may need to contact their bank to approve the refund.
+If the card is active, you should let the customer know that you will [[general:managing_call_backs|call them back]] and then attempt the refund again in a few hours or the following day.
+If the refund continues to fail for more than 10 days, contact management.

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