Differences

This shows you the differences between two versions of the page.

--- tips:hard_decline [2025/06/15 18:43]
20.171.207.218 old revision restored (2025/06/04 23:05)
+++ tips:hard_decline [2025/06/22 13:13] (current)
20.171.207.43 old revision restored (2025/06/15 21:43)
@@ Line 1: / Line 1: @@
-t
+====== Transaction is showing Hard Decline ======
+Sometimes when attempting to charge a customer, the transaction will fail with a **Hard Decline** message.
+{{:tips:harddecline.png|}}
+Usually we can resolve this by re-running the transaction through another merchant account. Do not ask the customer to notify their bank!
+If you encounter this:
+.  Let the customer know you will [[general:managing_call_backs|call them back]].
+.  Notify management.

Dial Customer Solutions Internal CS Wiki