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tips:hard_decline

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tips:hard_decline [2025/06/17 13:17]
47.128.32.187 removed
tips:hard_decline [2025/07/04 20:12] (current)
216.73.217.3 old revision restored (2025/06/15 18:43)
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-====== Transaction is showing Hard Decline ====== +t
- +
-Sometimes when attempting to charge a customer, the transaction will fail with a **Hard Decline** message. +
- +
-{{:tips:harddecline.png|}} +
- +
-Usually we can resolve this by re-running the transaction through another merchant account. Do not ask the customer to notify their bank! +
- +
-If you encounter this: +
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-1.  Let the customer know you will [[general:managing_call_backs|call them back]]. +
-2.  Notify management.+
tips/hard_decline.1750166251.txt.gz · Last modified: 2025/06/17 13:17 by 47.128.32.187