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- | ====== Transaction is showing Hard Decline ====== | + | t |
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- | Sometimes when attempting to charge a customer, the transaction will fail with a **Hard Decline** message. | + | |
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- | {{: | + | |
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- | Usually we can resolve this by re-running the transaction through another merchant account. Do not ask the customer to notify their bank! | + | |
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- | If you encounter this: | + | |
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- | 1. Let the customer know you will [[general: | + | |
- | 2. Notify management. | + |