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--- tips:hard_decline [2025/09/16 16:23]
216.73.216.115 old revision restored (2025/07/04 20:06)
+++ tips:hard_decline [2025/09/16 16:30] (current)
216.73.216.115 old revision restored (2025/07/04 19:38)
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+====== Transaction is showing Hard Decline ======
+Sometimes when attempting to charge a customer, the transaction will fail with a **Hard Decline** message.
+{{:tips:harddecline.png|}}
+Usually we can resolve this by re-running the transaction through another merchant account. Do not ask the customer to notify their bank!
+If you encounter this:
+.  Let the customer know you will [[general:managing_call_backs|call them back]].
+.  Notify management.

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