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tips:hard_decline [2025/11/05 04:57]
216.73.216.151 old revision restored (2025/07/04 20:11)
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-====== Transaction is showing Hard Decline ====== 
  
-Sometimes when attempting to charge a customer, the transaction will fail with a **Hard Decline** message. 
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-{{:tips:harddecline.png|}} 
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-Usually we can resolve this by re-running the transaction through another merchant account. Do not ask the customer to notify their bank! 
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-If you encounter this: 
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-1.  Let the customer know you will [[general:managing_call_backs|call them back]]. 
-2.  Notify management. 
tips/hard_decline.1762318669.txt.gz · Last modified: 2025/11/05 04:57 by 216.73.216.151