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| - | ====== Transaction is showing Hard Decline ====== | ||
| - | Sometimes when attempting to charge a customer, the transaction will fail with a **Hard Decline** message. | ||
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| - | {{: | ||
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| - | Usually we can resolve this by re-running the transaction through another merchant account. Do not ask the customer to notify their bank! | ||
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| - | If you encounter this: | ||
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| - | 1. Let the customer know you will [[general: | ||
| - | 2. Notify management. | ||