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tips:hard_decline [2025/12/21 05:53]
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-====== Transaction is showing Hard Decline ====== 
  
-Sometimes when attempting to charge a customer, the transaction will fail with a **Hard Decline** message. 
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-{{:tips:harddecline.png|}} 
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-Usually we can resolve this by re-running the transaction through another merchant account. Do not ask the customer to notify their bank! 
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-If you encounter this: 
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-1.  Let the customer know you will [[general:managing_call_backs|call them back]]. 
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-2.  Notify management. 
tips/hard_decline.1766296414.txt.gz · Last modified: 2025/12/21 05:53 by 216.73.216.15