This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision Next revision | Previous revision | ||
|
tips:hard_decline [2026/02/04 04:32] 216.73.216.182 old revision restored (2025/12/20 07:05) |
tips:hard_decline [2026/02/04 07:27] (current) 216.73.216.182 old revision restored (2026/02/04 04:38) |
||
|---|---|---|---|
| Line 1: | Line 1: | ||
| - | ====== Transaction is showing Hard Decline ====== | + | t |
| - | + | ||
| - | Sometimes when attempting to charge a customer, the transaction will fail with a **Hard Decline** message. | + | |
| - | + | ||
| - | {{: | + | |
| - | + | ||
| - | Usually we can resolve this by re-running the transaction through another merchant account. Do not ask the customer to notify their bank! | + | |
| - | + | ||
| - | If you encounter this: | + | |
| - | + | ||
| - | 1. Let the customer know you will [[general: | + | |
| - | + | ||
| - | 2. Notify management. | + | |