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tips:hard_decline

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tips:hard_decline [2026/06/20 21:41]
216.73.216.49 old revision restored (2026/03/22 01:04)
tips:hard_decline [2026/06/21 00:30] (current)
216.73.217.112 old revision restored (2026/06/20 21:41)
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-====== Transaction is showing Hard Decline ====== +t
- +
-Sometimes when attempting to charge a customer, the transaction will fail with a **Hard Decline** message. +
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-{{:tips:harddecline.png|}} +
- +
-Usually we can resolve this by re-running the transaction through another merchant account. Do not ask the customer to notify their bank! +
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-If you encounter this: +
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-1.  Let the customer know you will [[general:managing_call_backs|call them back]]. +
-2.  Notify management.+
tips/hard_decline.1781991698.txt.gz · Last modified: 2026/06/20 21:41 by 216.73.216.49