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tips:newcard [2025/07/05 01:31]
216.73.217.3 old revision restored (2020/02/07 19:54)
tips:newcard [2025/09/16 16:52] (current)
216.73.216.127 old revision restored (2025/07/04 23:36)
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 Sometimes a customer will accept an offer but the charge will not go through, or they will request to use a different card. In this case, you can create a "dummy" order that will not ship any product in order to attempt to push the charge through. Sometimes a customer will accept an offer but the charge will not go through, or they will request to use a different card. In this case, you can create a "dummy" order that will not ship any product in order to attempt to push the charge through.
  
-1.  Open the customer record in the CRM and click **Create New Order.** 
  
-{{:howto:createneworder.png|}} 
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-2.  You will be prompted to select a **Campaign**. 
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-{{:howto:campaign.png|}} 
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-  * //Keto Pure Select O/B-PHONE// — Use for Keto order 
-  * //Simply Restore SS - O/B// — Use for Simply Restore straight sale (no subscription) 
-  * //Skin Trial - O/B Sales// — Use for Simple Restore trial subscription 
-  * //Vialift Male Enhancement SS - O/B Sales// — Use for Vialift straight sale (no subscription) 
-  * //ViaLift XL Male Enhancement Trial - O/B// — Use for Vialift trial subscription 
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-3.  Click **Start Call**. 
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-4.  Confirm the **Billing** and **Shipping** information. If the **Payment Information** is blank, you must enter the card details.  
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-__Note:__ You can set **External Payment** under **Payment Information** to send the order for free. 
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-5.  Under **Select Products**, adjust the **Quantity**, **Price**, and **Shipping** values as necessary. Confirm the **Grand Total**. 
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-{{:howto:select_products.png|}} 
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-6.  Scroll to the bottom and click **Process**. You must receive a //Success// for the order to be processed. If it fails, reconfirm the payment details and try again. Or, use another card. 
tips/newcard.1751679060.txt.gz · Last modified: 2025/07/05 01:31 by 216.73.217.3