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--- tips:newcard [2025/11/05 06:13]
216.73.216.151 old revision restored (2025/07/04 23:36)
+++ tips:newcard [2025/11/05 09:58] (current)
216.73.216.151 old revision restored (2025/11/05 06:11)
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 Sometimes a customer will accept an offer but the charge will not go through, or they will request to use a different card. In this case, you can create a "dummy" order that will not ship any product in order to attempt to push the charge through.
+.  Open the customer record in the CRM and click **Create New Order.**
+{{:howto:createneworder.png|}}
+.  You will be prompted to select a **Campaign**.
+{{:howto:campaign.png|}}
+  * //Keto Pure Select O/B Sales// — Use for Keto order
+  * //Simply Restore SS - O/B// — Use for Simply Restore order
+   * //Vialift Male Enhancement SS - O/B Sales// — Use for Vialift order
+.  Click **Start Call**.
+.  Confirm the **Billing** and **Shipping** information. Under **Payment Information**, you must enter the card details here.
+.  Under **Select Products**, choose the "NO SHIP" option and adjust the **Quantity**, **Price**, and **Shipping** values as necessary. Confirm the **Grand Total**.
+{{:tips:noship.png|}}
+.  Scroll to the bottom and click **Process**. You must receive a //Success// for the order to be processed. If it fails, reconfirm the payment details and try again. Or, use another card.

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