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--- tips:no_rma [2020/04/16 17:20]
ben
+++ — (current)
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-====== Unable to generate an RMA because order is Pending ======
-The CRM does not give the //Issue RMA// option if the order is //Pending//.
-{{:tips:norma.png|}}
-In the case that you need to issue an RMA for one of these orders, follow the standard talk track but use their **Order Number** in place of the RMA number.
-This will indicate to our returns team that the refund needs to be processed manually.
-__IMPORTANT:__ Be careful to include in your call note the exact amount that should be refunded upon return.
-**Talk Track:** //Please clearly mark your RMA number on both the inside and outside of the package. We also recommend obtaining a tracking number for the shipment. Send to...//

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