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tips:refunds
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tips:refunds [2025/09/16 16:50] 216.73.216.115 old revision restored (2025/07/04 23:29) |
tips:refunds [2025/11/05 04:57] (current) 216.73.216.151 old revision restored (2025/07/04 23:48) |
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| ====== Refunds ====== | ====== Refunds ====== | ||
| - | Customers may request a refund for unopened merchandise within 30 days of purchase. | + | Customers may request a refund for unopened merchandise within 30 days of purchase. They must follow our [[howto: |
| * The customer is responsible for shipping costs. | * The customer is responsible for shipping costs. | ||
| Line 10: | Line 10: | ||
| ====== Offers ====== | ====== Offers ====== | ||
| - | You may also issue a partial refund if a customer accepts an offer. | + | You may also issue a partial refund if a customer |
| - | + | ||
| - | __If the customer is on the trial:__ Do **not** issue a refund, adjust the continuity price and use Force Bill. | + | |
| - | + | ||
| - | __If the trial has ended:__ you can refund the remainder to the existing transactions. Always "use up" a full transaction amount before carrying over to the next. | + | |
tips/refunds.1758041427.txt.gz · Last modified: 2025/09/16 16:50 by 216.73.216.115
