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--- tips:soft_declines [2025/07/04 09:36]
216.73.217.3 old revision restored (2025/05/22 18:24)
+++ tips:soft_declines [2025/09/16 16:46] (current)
216.73.216.115 old revision restored (2025/07/04 09:07)
@@ Line 1: / Line 1: @@
 ====== Trial is over but charges failed due to Soft Decline ======
-A customer may call in to cancel their subscription after their trial has ended, but the charge for the product has declined. This means the customer has not paid for the products in their possession. They must settle the matter before you can cancel their account. They can do this by:
+A customer may call in to cancel their subscription after their trial has ended, but the charge for the product has declined. You will likely see **Recycle Status** under **Continuity Status** and **Soft Decline** under **Transactions**.
+{{:tips:soft_decline.png|}}
+This means the customer has not paid for the products in their possession. They must settle the matter before you can cancel their account. They can do this by:
   * Accepting [[general:making_offers|an offer]] to keep the product

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