Dial Customer Solutions Internal CS Wiki

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======= MID/Gateway Checking =======

We are utilizing a variety of MIDs/Gateway or Payment Processors. Sometimes, for some reason – few of these processors might stop on working. In order for us to monitor which MID/s are working and which are not, we have to do some testing from time to time and perform Gateway Rerouting if needed to keep the charges from coming through.

**__CHECKING THROUGH KONNEKTIVE__**

1. Log in to your Konnektive **(Reports > Payments > Transaction Details)**

2. Set today’s date as your Star and End Date

3. Look for the declined transaction and open it to determine which MID/s or Gateway are affected

4. Now, you may start checking. Open our dummy account on KNK **(impossiblecustomer@fake.com / 8552222222)** and click **“Create New Order”** then **“Start Call”**

5. Select **Mid and Fulfillment Test** as your Campaign

6. Ask management for the credit card info where you will run the test to and put it on to **“Payment Information”**

7. Select the MID you want to test as your product name, then hit **“Process”**

**//IF THE ORDER WENT THROUGH, THEN LEAVE IT AS IT IS. IF DECLINED, PROCEED TO REROUTING //**

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