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====== How to process RMA or Returns ======

**NOTE:** Always use KNK log in dedicated for RMA __**(USER: rma.dial - PW: DCS2023!)**__

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FFP Return List: [[https://docs.google.com/spreadsheets/d/1vsJ9Ss2TyLZdaYaJO5Jh0vQRDcCEe6i6IbXS7QKqcGk/edit#gid=704672224]]

DCS  Return Tracker: [[https://docs.google.com/spreadsheets/d/1g_rw29mI6NJROUdnnY7PDKAHwA_Pkmp3kaiphtd2Rt8/edit#gid=0]]

1. Go to FFP Return List - cell colored by red is the last entry being processed.

2. Refer to column D to pull out customer's account. (It could be order number or NAME + ESTATE)

3. Pull out customer's account on KNK. Review notes to see if there's refund that needs to be processed.

4. Copy RMA number and click hit **ACTION** and click **Mark Returned**

5. Paste RMA and hit **Mark Returned**

6. Go to DCS Return Tracker and encode all required details.

* Status : **S&H only** (No refund) - **Refunded** (Issue Refund or has been refunded) - **Blacklisted** (If CX were blacklisted)
  * Processed Date : Date Today
  * Order number: Obtain on KNK
  * Return Date: Refer to FFP Return List
  * Product Name
  * Reason: Always "Customer Returned"
  * RMA : Obtain on KNK

7. Repeat the process on all remaining entries.

8. Once you completed all new entries. Copy all new order numbers on DCS Return tracker and paste it on DCS Cancels/Extension Sheet.

IMPORTANT: Skip and do not process any returns that are being marked as RETURN TO SENDER.

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