Dial Customer Solutions Internal CS Wiki

You've loaded an old revision of the document! If you save it, you will create a new version with this data.

====== How to issue a direct refund ======

__We will only issue a direct refund if:__

1.  The customer is using buzzwords.

2.  The customer has accepted an offer to keep the product instead of returning it.

---

If the customer wants to return their merchandise for a refund, then you must guide them through our [[howto:rma|RMA process]].

If processing multiple refunds, always refund the full amount for a single transaction before moving on to the next one. This helps us in the case of a dispute with the bank.
   
For example:

Charge for bottle 1 = 89.47
Charge for bottle 2 = 89.47

If you are refunding both charges, minus $9 restocking fee per bottle, the total refund amount is $160.94 (80.47 x 2). The refund should look like this:

Charge for bottle 1 = 89.47 > Refund amount: 71.47
Charge for bottle 2 = 89.47 > Refund amount: 89.47

---

To issue a refund:

1.  Under the **Transactions** tab in the CRM, identify the transaction that will be used for the refund.

2.  Click **Actions > Refund**.

3.  Enter the **Refunded Amount** and click **Refund**.

Edit summary

Dial Customer Solutions Internal CS Wiki

User Tools

Site Tools

Page Tools