Dial Customer Solutions Internal CS Wiki

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====== How to issue an RMA ======

Customers must follow our RMA process to return merchandise.

1.  Under the **Fulfillments** tab, click **Actions > Issue RMA**.

2.  Select the items to be returned.

__If the customer is in the Trial and has not been billed:__ Leave the **Issue refund** option unchecked. Make sure to [[howto:extend_trial|extend their trial end date]].

__If the customer is returning the item(s) for a refund:__ Check **Issue refund** and enter the refund amount (remember to deduct the $9 restocking fee).

3.  Click **Issue RMA**.

The customer will be sent an email with RMA instructions. You may also provide the RMA number and instructions now:

**Talk Track:** //Please clearly mark your RMA number on both the inside and outside of the package. We also recommend obtaining a tracking number for the shipment. Send to://

850 E Lime St. 
   Suite 2001
   Tarpon Springs, FL, 34688

//Refunds will be issued within 5 days of delivery at our returns center.//

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