Dial Customer Solutions Internal CS Wiki

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====== I need to change the address for my order ======

Check the [[howto:check_delivery|delivery status]] of the order.

__If the order **Status** is on //Hold//:__

You can update the address information as the order has not yet shipped. It may need to be updated for __both__ the //Customer Details// as well as the //Order Details//.

1.  Open the customer record in the CRM and click on the pencil icon to update the addresses.

2.  Click to the **Orders** tab and click on the **Order** ID.

3.  If necessary, click on the pencil icon to update the addresses.

__If the order Status has progressed beyond Hold:__

The order is in transit and it is too late for us to change the destination.

Note the **Tracking #** and **Method** (carrier).

* USPS - call 1-800-275-8777
  * UPS - Request an Intercept at ups.com

**Talk Track:** //Unfortunately your shipment has already left our facility so it is too late for me to change the address. Don't worry! You can call USPS at 1-800-275-8777 and provide your tracking number and they will be able to update the address for you.//

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