====== Weekly Report for Management ======

== Call Status ==
  - Number of Calls (Weekly)
  - Number of Calls (Monthly)
  - Average Handling Time
  - Hold/Wait Time
  - Agent's Availability (Idle Time and Percentage)

== Refunds ==
  - Refunded Amount by Agent (Monthly)
  - Refunded Amount by Agent (Weekly)
  - Refunded Amount for RMA (Weekly and Monthly)

== Chargebacks ==
  - Number of CBs by Last Interaction
  - Number of CBs per Agent

== Sales, Refunds and Chargebacks Summary (Weekly and Monthly) ==
  - Weekly and Monthly Sales
  - Combined Chargebacks $
  - Combined Chargebacks %
  - Combined Refund $
  - Combined Refund %


__Report Templates:__ [[https://docs.google.com/spreadsheets/d/1havDfyQbPrkGcpXuyifrGFIQ8dulsMFU_Ydsi7kgsbs/edit#gid=1182702893
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