====== How to process RMA or Returns ======

 **IMPORTANT:** Always use KNK log in dedicated for RMA __**(USER: rma.dial - PW: DCS2023!)**__


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FFP Return List: [[https://docs.google.com/spreadsheets/d/1vsJ9Ss2TyLZdaYaJO5Jh0vQRDcCEe6i6IbXS7QKqcGk/edit#gid=704672224]]

DCS  Return Tracker: [[https://docs.google.com/spreadsheets/d/1g_rw29mI6NJROUdnnY7PDKAHwA_Pkmp3kaiphtd2Rt8/edit#gid=0]]

1. Go to FFP Return List - cell colored by red is the last entry being processed.


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2. Refer to column D to pull out customer's account. (It could be order number or NAME + ESTATE)

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3. Pull out customer's account on KNK. Review notes to see if there's refund that needs to be processed. 

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4. Copy RMA number and click hit **ACTION** and click **Mark Returned**

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5. Paste RMA and hit **Mark Returned**

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6. Go to DCS Return Tracker and encode all required details.

  * Status : **S&H only** (No refund) - **Refunded** (Issue Refund or has been refunded) - **Blacklisted** (If CX were blacklisted)
  * Processed Date : Date Today
  * Order number: Obtain on KNK
  * Return Date: Refer to FFP Return List
  * Product Name
  * Reason: Always "Customer Returned"
  * RMA : Obtain on KNK

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7. Repeat the process on all remaining entries.

8. Once you completed all new entries. Copy all new order numbers on DCS Return tracker and paste it on DCS Cancels/Extension Sheet.

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