====== When an offer is accepted ======

Look at the **Transactions** tab in the CRM to see if the customer has been successfully billed for the item. 

===== The customer has already paid =====

You can refund the remainder. 

1.  From the **Transactions** tab, click **Actions > Refund**.

{{:general:refund1.png|}}

2.  Enter the refund amount and click **Refund**.

{{:general:refund2.png|}}

__IMPORTANT__: If dealing with multiple refunds, avoid refunding partial transactions. Always max out a transaction before moving on to the next one.

===== The customer is in trial and not yet paid =====

1.  From the **Continuity** tab, click on the **Purchase** name. 

2.  Set the **Price** to the offer you agreed on. Click **Update Purchase**.

3.  Click **Force Bill NOW**. When prompted, click **Yes, I'm sure**.

4.  [[howto:cancel|Cancel the subscription]] to prevent further shipments.