====== Blacklisting a Customer ======

If we do not want to do business with a customer again then we will blacklist them. This list is shared across several partner sites.

**__Do not assist any customer that is blacklisted.__**

Customers may contact us asking why or how they were added to the blacklist. We are unable to provide any details.

**Talk Track:** //I'm sorry, your card is showing as blacklisted in our system and I am unable to assist you. Goodbye.//

To blacklist a customer:

1.  Open the customer's record in the CRM.

2.  Click **Blacklist Customer**.

{{:howto:blacklist1.png|}}

3.  Click **Add to Blacklist**.

{{:howto:blacklist2.png|}}

4.  You will now see //**Blacklisted**// next to the customer's name. You can remove them from the blacklist by clicking **unBlacklist**.

{{:howto:blacklist3.png|}}