====== How to issue an RMA ======

Customers must follow our RMA process to return merchandise.

1.  Under the **Fulfillments** tab, click **Actions > Issue RMA**.

2.  Select the items to be returned. 

__If the customer is in the Trial and has not been billed:__ Leave the **Issue refund** option unchecked. 

__If the customer is returning the item(s) for a refund:__ Check **Issue refund** and enter the refund amount (remember to deduct the $9 restocking fee). 

{{:howto:issue_rma.png|}}


3.  Click **Issue RMA**.

The customer will be sent an email with RMA instructions. You may also provide the RMA number and instructions now:

Please clearly mark your RMA number on both the inside and outside of the package. We also recommend obtaining a tracking number for the shipment. Send to:

850 E Lime St. 
Suite 2001
Tarpon Springs, FL, 34688	

Refunds will be issued within 5 days of delivery at our returns center.