====== I want to cancel my order ======

Familiarize yourself with their account in the CRM and [[howto:check_delivery|check the status of their most recent order]].

If the order **Status** is on //Hold//, [[general:making_offers|make an offer]] to keep the sale active. If your offers are not accepted, the [[howto:cancel_order|order can be cancelled]] and a refund issued. 

If the customer is on a trial, they will need to [[howto:rma|return the product]] to avoid being charged or [[general:making_offers|accept an offer]].

If the customer is no longer on the trial, they will need to [[howto:rma|return the product]] to receive a refund. Preferably, they will [[general:making_offers|accept an offer]].