====== Where is my delivery? ======

The first thing you should do is [[howto:check_delivery|check the delivery status]] of the order to see if it has arrived. 

__If the tracking information shows undeliverable:__

Confirm the shipping address. If there was an error, you can [[howto:reship|reship]].

**Talk Track:** //I'm looking into the tracking information here and it appears that the package could not be delivered. Can I please confirm your shipping address? I will be able to ship out a replacement order as a one-time courtesy.//

__If the tracking information shows delivered:__

Encourage the customer to check with family members and neighbors to see if they have the package. If not, we can [[howto:reship|reship]] as a one time courtesy.