====== I never received my shipment ======

The first thing you should do is [[howto:check_delivery|check the delivery status]] of the order to see if it has arrived. 

===== If the customer does not want the order: =====

If they can locate the package, they can [[howto:rma|follow our RMA process]] to return it. You should [[howto:cancel|cancel their subscription.]]

__If the item was delivered:__

**Talk Track:** //I checked the tracking number for your order with USPS/UPS and it is showing that the package was delivered successfully to your address. Perhaps it was picked up by another member of the household or a neighbor - I suggest asking around. If you can locate the package, we do have a 30 day return policy. To avoid any  charges, we really do need to have the merchandise returned to us.// 

__If the item has not been delivered:__

**Talk Track:** //Your order is already in transit and it is too late to cancel the shipment. Don't worry, We do have a 30 day return policy and will be happy to issue you a refund upon return of the merchandise.// 

===== If the customer wants the order: =====

Follow [[reasons:delivery|the process for finding the delivery]] and potentially [[howto:reship|reship]].