====== I want a refund ======

Customers may send back unopened merchandise via [[howto:rma|our RMA process]] within 30 days of their order.

Always [[general:making_offers|make an offer]] to a customer to try and have them keep the product instead.

===== I sent the products back already =====

If the customer returned to sender or refused delivery:

If the customer mailed the products back without an RMA number:

If the customer mailed the products back with an RMA number:

===== I threw the products away =====

I never ordered this

I want the shipping fees refunded

USPS disposed of the package

I never received the shipment