====== Wants to speak with a manager or supervisor ======

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Sometimes a customer will request to speak with a manager. As we are a small team, we do not have a supervisor on standby to take calls. You should encourage the customer to work with you, or give the email address to reach management.

**Do not ask the customer to call back.** We will still have to deal with the issue eventually but now the customer is more likely to dispute the charge with their bank. 

**Talk Track:** //I am the supervisor for this shift. I am happy to assist you with this issue right now.//

If the customer continues to push:

**Talk Track:** //My manager can be reached via email at escalate@dialcustomersolutions.com. Again, the fastest way to resolve your issue is to work with me now.//