====== I was told I was getting a refund ======

You will need to verify whether we have issued the refund. Check the **Transactions** tab in the CRM and look at the **Refunds** column.

{{:reasons:refund_5.png|}}

The refund may take 2-3 days to appear back on the bank statement. If it has been longer than that, let the customer know that [[general:managing_call_backs|you will get back to them]] and escalate to your manager.