====== The 14 day trial is not long enough ======

If the trial is still ongoing, you can offer to [[howto:extend_trial|extend the trial]] by 1 week.

If the trial has expired, you should empathize with the customer.

**Talk Track:** //I am sorry you didn't realize that the trial started on the day you placed your order. //

//A standard trial is 10 days but we give 14 days to help account for any shipping delays.//

{{:talk:clocklady.jpg|}}