====== Error message appears when issuing a refund ======

Sometimes a refund attempt will result in an error message similar to this:

{{:tips:declinedcharge.png|}}

First, verify whether the card has been cancelled or the transaction linked to an [[tips:mids|inactive merchant]]. If it has been cancelled they may need to contact their bank to approve the refund. 

If the card is active, you should let the customer know that you will [[general:managing_call_backs|call them back]] and then attempt the refund again in a few hours or the following day. 

If the refund continues to fail for more than 10 days, contact management.