Weekly Report for Management

Call Status
  1. Number of Calls (Weekly)
  2. Number of Calls (Monthly)
  3. Average Handling Time
  4. Hold/Wait Time
  5. Agent's Availability (Idle Time and Percentage)
Refunds
  1. Refunded Amount by Agent (Monthly)
  2. Refunded Amount by Agent (Weekly)
  3. Refunded Amount for RMA (Weekly and Monthly)
Chargebacks
  1. Number of CBs by Last Interaction
  2. Number of CBs per Agent
Sales, Refunds and Chargebacks Summary (Weekly and Monthly)
  1. Weekly and Monthly Sales
  2. Combined Chargebacks $
  3. Combined Chargebacks %
  4. Combined Refund $
  5. Combined Refund %

Report Templates: https://docs.google.com/spreadsheets/d/1havDfyQbPrkGcpXuyifrGFIQ8dulsMFU_Ydsi7kgsbs/edit#gid=1182702893