If a customer wants to return a product, you can make them an offer to keep it. This can save them the hassle and expense of shipping.
First offer = $49.95
Second offer = $19.95
Talk Tracks:
Let me check with my team to see what I can do for you. Followed by brief hold.
As part of a special promotion, I can offer you 50% off to keep the existing product. That is only $49.95 and you will not receive any further orders.