How to add a note for a customer interaction

You must record notes for every interaction with a customer. Notes must include information such as:

• What happened on the call
• Why you made any changes
• Whether the customer was irate or upset
• If any BUZZWORDS were used
• What offers you made
• If a refund was given and why
• If necessary, when you will call them back

Click + Note to add your note to the customer record.