old revision restored (2022/06/27 14:16)

admin:create_management_report

Weekly Report for Management

Call Metrics

Number of Calls (Weekly)
Number of Calls (Monthly)
Average Handling Time
Hold/Wait Time
Agent's Availability (Idle Time and Percentage)

Refunds

Refunded Amount by Agent (Monthly)
Refunded Amount by Agent (Weekly)
Refunded Amount for RMA (Weekly and Monthly)
Refund Percentage per Category

Chargebacks

Number of CBs by Last Interaction
Number of CBs per Agent

Sales, Refunds and Chargebacks Summary (Weekly and Monthly)

Weekly and Monthly Sales
Combined Chargebacks $
Combined Chargebacks %
Combined Refund $
Combined Refund %

Updated Inventory

Report Templates: https://docs.google.com/spreadsheets/d/1havDfyQbPrkGcpXuyifrGFIQ8dulsMFU_Ydsi7kgsbs/edit#gid=1182702893

admin/create_management_report.txt · Last modified: 2025/07/04 17:43 by 216.73.217.3