We are utilizing a variety of MIDs/Gateway or Payment Processors. Sometimes, for some reason – few of these processors might stop on working. In order for us to monitor which MID/s are working and which are not, we have to do some testing from time to time and perform Gateway Rerouting if needed to keep the charges from coming through.

CHECKING THROUGH KONNEKTIVE

1. Log in to your Konnektive (Reports > Payments > Transaction Details)

2. Set today’s date as your Star and End Date

3. Look for the declined transaction and open it to determine which MID/s or Gateway are affected

4. Now, you may start checking. Open our dummy account on KNK ([email protected] / 8552222222) and click “Create New Order” then “Start Call”

5. Select Mid and Fulfillment Test as your Campaign

6. Ask management for the credit card info where you will run the test to and put it on to “Payment Information”

7. Select the MID you want to test as your product name, then hit “Process”

__IF THE ORDER WENT THROUGH, THEN LEAVE IT AS IT IS. IF DECLINED, PROCEED TO REROUTING