Dial Customer Solutions Internal CS Wiki

To update RMAs for FDC:

RMA TRACKER https://docs.google.com/spreadsheets/d/1kuO72fpvgpvnCEHDFEHjZIqQcQIMGixcFeDAzUJHw6Y/edit#gid=325023542

FDC PORTAL https://oms.fulfillment.com/ user [email protected] / goldink1234

1.Open the RMA Tracker spreadsheet in a new window. Make sure you are in the tab for the correct month, and locate the last entry in the RMA TRACKER

2.In a separate window or tab, login to the FDC portal as user [email protected] / goldink1234

3.Click Returns > Returns List

4.Set your date range based on the record you noted in step 1. You want to see new records since then. Click Apply.