Dial Customer Solutions Internal CS Wiki

To update RMAs for FDC:

RMA TRACKER https://docs.google.com/spreadsheets/d/1kuO72fpvgpvnCEHDFEHjZIqQcQIMGixcFeDAzUJHw6Y/edit#gid=325023542

FDC PORTAL https://oms.fulfillment.com/ user [email protected] / goldink1234

1.Open the RMA Tracker spreadsheet in a new window. Make sure you are in the tab for the correct month, and locate the last entry in the RMA TRACKER

2.In a separate window or tab, login to the FDC portal as user [email protected] / goldink1234

3.Click Returns > Returns List

4.Set your date range based on the record you noted in step 1. You want to see new records since then. Click Apply.

5.Select any new returns that are under the reason CUSTOMER RETURNED

6.Click