IMPORTANT: Always use KNK log in dedicated for RMA (USER: rma.dial - PW: DCS2023!)

Fullfilment #1: Fullfilment PLEX

FFP Return List: https://docs.google.com/spreadsheets/d/1vsJ9Ss2TyLZdaYaJO5Jh0vQRDcCEe6i6IbXS7QKqcGk/edit#gid=704672224

DCS Return Tracker: https://docs.google.com/spreadsheets/d/1g_rw29mI6NJROUdnnY7PDKAHwA_Pkmp3kaiphtd2Rt8/edit#gid=0

1. Go to FFP Return List - cell colored by red is the last entry being processed.

2. Refer to column D to pull out customer's account. (It could be order number or NAME + ESTATE)

3. Pull out customer details on KNK.