IMPORTANT: Always use KNK log in dedicated for RMA (USER: rma.dial - PW: DCS2023!)

Fullfilment #1: Fullfilment PLEX

FFP Return List: https://docs.google.com/spreadsheets/d/1vsJ9Ss2TyLZdaYaJO5Jh0vQRDcCEe6i6IbXS7QKqcGk/edit#gid=704672224

DCS Return Tracker: https://docs.google.com/spreadsheets/d/1g_rw29mI6NJROUdnnY7PDKAHwA_Pkmp3kaiphtd2Rt8/edit#gid=0

1. Go to FFP Return List - cell colored by red is the last entry being processed.

2. Refer to column D to pull out customer's account. (It could be order number or NAME + ESTATE)

3. Pull out customer's account on KNK. Review notes to see if there's refund that needs to be processed.

4. Copy RMA number and click hit ACTION and click Mark Returned

5. Paste RMA and hit Mark Returned

6. Go to DCS Return Tracker