We will only issue a direct refund if:
1. The customer is using buzzwords.
2. The customer has accepted an offer to keep the product instead of returning it.
3. The order is in Hold status and has not yet shipped.
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If the customer wants to return their merchandise for a refund, then you must guide them through our RMA process.
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If processing multiple refunds, always refund the full amount for a single transaction before moving on to the next one. This helps us in the case of a dispute with the bank.
For example:
Charge for bottle 1 = 89.47 Charge for bottle 2 = 89.47
If you are refunding both charges, minus $9 restocking fee per bottle, the total refund amount is $160.94 (80.47 x 2). The refund should look like this:
Charge for bottle 1 = 89.47 > Refund amount: 89.47 Charge for bottle 2 = 89.47 > Refund amount: 71.47
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